We're AICU, a young, disruptive startup passionate about harnessing the power of data & automation to revolutionize research. With our intuitive platform, we’ve set out to make R&D not only more efficient but also more creative, impactful, and exciting.

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We're not just writing algorithms; we're shaping the future of Life Sciences through innovative, explainable AI solutions. Explainability opens AI to R&D. Our work empowers researchers in Biotech, MedTech, Pharma, and CROs to accelerate discovery, automate complex workflows, and unlock groundbreaking insights.

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We are building powerful multimodal foundation models - combining different data types, modalities and formats from different sources in one common analysis. Why? Because looking at all available data is what drives great insights, and these deliver innovation. We're looking for bold minds ready to join our adventure and support researchers in theirs.
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Over the past six months, we've been growing fast—expanding our customer base and scaling our team with incredible talent. And now, we're looking for more dedicated adventurers ready to tackle meaningful challenges and create AI, processes, and partnerships that truly matter.

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Job Description:
As a Customer Success Manager at AICU, you’ll be the primary point of contact for our clients, ensuring they achieve their desired outcomes using our platform. You’ll work closely with cross-functional teams to provide a seamless customer experience.

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Responsibilities:

• Build and maintain strong client relationships
• Conduct onboarding and training sessions
• Proactively address customer challenges and identify upsell opportunities
• Monitor account health and advocate for customer needs internally
• Collect and relay customer feedback to improve the product

Qualifications:

• Bachelor’s degree in Business, Communications, or related field
• 2+ years of experience in customer success or account management
• Strong problem-solving and interpersonal skills
• Ability to manage multiple accounts simultaneously
• Familiarity with CRM tools like Salesforce or HubSpot

Benefits:

• Competitive salary and performance bonuses
• Career growth opportunities in a customer-focused role

This adventure isn’t for everyone. It takes curiosity, courage, and dedication. But if you're ready to tackle meaningful problems, grow rapidly, and leave a mark in AI-driven research—reach out!

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Application Process:

‍Don't just email—call us. Find our contacts on our website. Let’s talk or send your LinkedIn/ Github/ Website/ Portfolio to career@aicuflow.com.

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Hiring Timeline:

1. Technical Challenge (Online): Technical/Expert interview where we’ll assess your problem-solving skills and expertise.

2. Final On-Site Interview: Coding or practical challenge with a real task from the dedicated department and field with a chance to meet the team and experience our culture firsthand. You will see what you will be working on and with whom.

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Within 1-2 weeks after your first interview, you will receive our final decision.

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Think you’ve got what it takes? We’d love to see you in action! 🚀